Innovation Journey

• What: Puts a dollar figure on the Growth Agent’s work
• How: Calculates revenue potential and cost savings from converted assessments and call time handled, with a breakdown of lead source performance, call efficiency, and rejection patterns
• Benefit: Know which sources are worth doubling down on and catch rejection patterns before they cost you the next opportunity

• What: Message clients and their points of contact directly, right alongside caregiver conversations
• How: Contacts pulled in automatically from your AMS, available on desktop and mobile
• Benefit: One platform to reach everyone in the care ecosystem – no separate phone systems, and a direct line to share updates

The Virtual Concierge handles every after-hours call automatically – escalating urgent ones to on-call instantly and logging the rest as notes for a clean morning handoff.

Real-time push notifications keep you in the loop on your on-call nights, or every night.

• What: When a scheduler triggers a search, the agent handles the rest
• How: Reaches out in waves based on WellSky criteria and driving distance, includes relevant care needs in every message, and manages every reply and follow-up automatically
• Benefit: Shifts filled faster, seniors stay covered, schedulers get time back

• What: Every inbound call answered and handled
• How: Identifies who’s calling and why, then routes them to the right person instantly
• Benefit: No missed calls, and every caller reaches the right person, so your team stays responsive without adding headcount

• What: Brings key insights, trends, and visuals together into a structured, easy-to-read report
• How: Available on the client page on desktop – export as PDF or share directly via email
• Benefit: Walk into every meeting and handoff fully prepared, with every stakeholder in the loop

Set your pricing range in Growth Agent setup and it will share it with prospective clients from the start – so conversations begin on the right footing.

Not every lead is gone for good. Find the lead, click Restart Growth Agent, and outreach resumes.

It’s an easy way to reconnect with leads you’ve already invested in and capture opportunities that might otherwise stay dormant.

• What: Brings care activity and next steps together into an intelligent summary
• How: Available on the client page on desktop and mobile
• Benefit: Catch issues early, recommend care plan adjustments, and walk into every meeting prepared

• What: All caregiver messaging in one place, with autonomous responses after hours
• How: A single unified inbox, with autonomous check-ins and responses for night shifts, weekends, and after-hours
• Benefit: Less burnout, more consistent coverage, and better caregiver engagement

• What: Automated inside sales and lead engagement, 24/7
• How: Instant response across all lead sources, intelligent qualification and nurturing, and assessment scheduling with human handoff when needed
• Benefit: Capture and convert leads with no gaps, fewer missed opportunities, and full pipeline visibility

The Prolonged Inactivity insight is surfaced when no human activity has been detected for longer than expected based on that home’s established patterns.

Visible from the Carefeed and client pages, it gives your team the signal they need to check in before a situation escalates.

First Detection flags when a type of care event appears for the very first time for a given senior, displayed directly within the care event on desktop and mobile.

It helps your team spot meaningful changes that deserve attention rather than treating every event the same way.

Sensi automatically recognizes recurring events related to chronic conditions and moves them from the Carefeed to each client’s page.

This lets you focus on new or time-sensitive updates while known issues are stored in one convenient place.

Watchlist lets you pin up to 10 care events per client, configured from the client page or added directly from the Carefeed, so the items you’re actively monitoring never get buried.

Events by Hour of Day automatically aggregates care event data from the last 30 days by the hour, giving you a clear picture of when activity peaks for each client so you can schedule visits and adjust care plans accordingly.

• What: Compare care events from the last 30 days with the previous 30-60 days, and track when and how often they occurred
• How: Sensi automatically highlights the most frequent care events in one place on the client page
• Benefit: Connect the dots and take action with confidence

Assign a trusted contact to receive High Level Alerts via text and/or email, with a prompt to follow up. This Keeps families informed and drives meaningful conversations with your agency.

• What: Virtual care for seniors not yet ready for a caregiver
• How: Sensi detects and alerts key care events so the right help can be introduced
• Benefit: Serve a largely untapped market, build trust early, and position your agency as the first call when care needs change

Assign the Setup Manager role to grant team members limited access to client setup and archival via the mobile app, helping protect sensitive care data.

Gain more control over how and when you receive High-Level Alerts from Sensi, and customize alert preferences to align with your workday.

The redesigned setup flow on the Sensi mobile app makes it faster and easier to get new clients onboarded, so you can support more clients quickly, confidently, and at scale.

Add or remove users, assign team members to specific territories, and set user roles directly in the platform, saving time and reducing friction as your team grows.

• What: Send training videos from Teepa’s Positive Approach to Care® directly to caregivers or family members via text
• How: Relevant videos are suggested based on the care event – select one, enter recipient details, and send
• Benefit: Stronger caregiver confidence and retention, and deeper trust with clients and families

Quickly move care summaries across systems with a simple copy paste, reducing time spent on manual info transfers.

Send one-way SMS updates to caregivers with no login required on their end. Sensi drafts the message, you make it yours, and caregivers always know the best next step.

Send one-way SMS updates to your clients’ loved ones directly from the platform. Sensi drafts a smart message you can quickly adjust, helping you build trust and keep families informed.

• What: Recognize caregivers in the moment
• How: Enter the caregiver’s name, number, gift card amount, and a note – Sensi sends it via text instantly
• Benefit: Increase caregiver retention and engagement, with gift card funds from Sensi

Create your own custom actions so your team has the right follow-through for every situation. Sensi saves them automatically, so they’re ready whenever you need them.

The Activity Log consolidates key actions such as caregiver recognition and assigned tasks in one place, organized by care event. With instant clarity on what’s been done, your team can confidently determine the best next step for every stakeholder.

Sensi Quest onboards new users through 21 days of daily questions, earning points and prizes along the way. Quick, engaging, and effective – no long tutorials required.

Push notifications expanded to include key care events like medication errors and cardiac issues, alongside your usual High-Level Alerts. Better visibility means faster response and smarter time management, wherever you are.

The Recurring Event Tracker provides a 30-day lookback into events that keep reappearing, helping your team identify emerging care patterns before they become urgent. Paired with built-in recommendations, it gives you the context to take the right action at the right time.

The Summary Report delivers a concise weekly email straight to your inbox. It surfaces opportunities to drive client and caregiver retention, increase billable hours, and reduce hospitalizations, plus a snapshot of Sensi team usage and activation.

The Sensi Growth Hub gives your agency access to tailored strategies, proven messaging, and customizable templates to elevate the quality of care and drive business success.

Access and manage Sensi from your mobile device, so you can take quick action on critical data in the field and make timely care decisions wherever you are.

• What: A redesigned look and feel tailored to your daily workflows
• Benefit: Prioritize care events and manage tasks with just a few clicks, so your team works smarter and faster

The Playback Indication Log shows who has played the audio clip or read the text transcription for any care event, and when – just hover over the Read or Played indicator. Less time checking in with your team, more time spent on care.

Sensi surfaces Spanish audio snippets alongside English transcripts for care-related events, so you can provide better care to existing Spanish-speaking clients and expand your reach to new families.

Care events are now even more granular. For example, cardiac pain is High Priority, while cardiac history dialogue is Good to Know.

Critical events are displayed prominently so your team always knows what needs attention now versus what to keep an eye on.

Care event notifications now include a transcript alongside the audio, beginning before and ending after the clip for added context. Once viewed, the transcript is marked as Read, so your team knows what’s already been seen.

• What: Trend analysis is now woven into key insights, connecting coughing patterns to Suspected Pneumonia and bathroom visit patterns to Suspected UTI
• How: A blue icon appears next to the client’s name on the Dashboard whenever a new trend analysis is ready
• Benefit: Catch subtle behavioral shifts before they become urgent