The Uplift Initiative

Stories that inspire

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Joan Taylor

Home Instead NW Monroe County · Rochester, NY

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Able to Respond Immediately After a Fall

We have had clients who have fallen and were able to respond immediately. This allowed our Care Team to reach out to the client and their family within a very short window, and in one example, confirmed we were right on top of the care change. It has also allowed us to give kudos to CarePros who have been exemplary in their everyday interactions.

Kathy Maghbouleh

Queen's Home · Costa Mesa, CA

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Luxury Revolution in Elder Care: ‘Welcome to Your Castle’

More than a decade ago, I entered the senior care industry and discovered my true passion. I believed seniors deserved more than just care—they deserved dignity, beauty, comfort, and a true sense of home. At a time when many residential care facilities focused primarily on function, I introduced a boutique-style approach that emphasized beautiful interiors, exceptional food, landscaped gardens, highly trained caregivers, and an elevated living experience.

Today, Queen’s Home operates multiple Residential Care Facilities for the Elderly (RCFEs), many participating in innovative programs such as ALWP and CalAIM. Our mission is simple: to help seniors age with dignity while feeling like royalty in the place they call home.

Our slogan, “Welcome to Your Castle,” reflects our commitment to creating environments where every resident feels respected, valued, and cared for.

Richard Brown Jr, MBA-HCM

Essential Living Support, LLC · Cheyenne, WY

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More Than Housing: She Needed Habits for Hygiene

When Miss X moved into our home in 2024, she needed more than a place to live. She needed stability, structure, and support.

At move-in, her room was filled with boxes and belongings that covered much of the floor, creating safety concerns due to her mobility challenges and increased risk of falls. Personal hygiene had also become a struggle, with showers often being avoided for extended periods of time.

Rather than focusing on the challenges, we focused on building routines and creating an environment where she could succeed.

Together, we organized her room to create clear walking paths and a safer living space. We developed simple daily hygiene and cleaning schedules that emphasized consistency, dignity, and personal responsibility.

Over time, those routines became habits.

Today, Miss X showers daily, maintains a cleaner and safer living environment, and takes greater pride in her appearance. What may seem like small changes represent something much larger: increased confidence, independence, and quality of life.

This journey reminds us that care plans alone do not change lives. Relationships do. When someone receives consistent support, encouragement, and belief in their abilities, meaningful transformation becomes possible.

Nelius Macharia

Assisting Hands of North & South Charlotte · Charlotte, NC

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Discharge Papers Said She Was Fine: But Home Care Was Essential

Three days after being discharged from the hospital, Mrs. Johnson’s daughter called us in tears.
Her 82-year-old mother had just returned home after a hospitalization for pneumonia and a fall. The discharge instructions were overwhelming. There were new medications, follow-up appointments, concerns about falls, and uncertainty about what symptoms should trigger a call to the doctor.

Like many families, they thought the hardest part was over when mom left the hospital.

In reality, the transition home had just begun.

As a physician-owned home care agency, we understand what happens in the days and weeks after a hospital stay. We know many readmissions occur not because families don’t care, but because they lack the support, education, and guidance needed to navigate recovery safely.

Our team immediately stepped in.

We coordinated care, reviewed medications, reinforced discharge instructions, ensured follow-up appointments were scheduled, monitored for warning signs, and provided hands-on assistance with daily activities while Mrs. Johnson regained her strength.

Most importantly, her daughter no longer feels alone, and Mrs. Johnson is thriving at home without sentinel events and without readmission.

Over the next several weeks, Mrs. Johnson grew stronger, regained confidence, and avoided a return trip to the emergency room. What began as a stressful transition became a successful recovery at home. As a team, we are so proud to see her continued progress and to watch her enjoy aging in place her way.

Zoila Vazquez

Zoila’s In Home Private Care Inc. · Desert Hot Springs, CA

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I Prayed for This Agency. Then I Spent 20+ Years Building It.

One day, I told myself, “If God ever allows me to have my own caregiving agency, I will make a difference.” I wanted to build an agency where every client would be treated like family and where every caregiver would understand that this work is not just a job—it is a calling.

Today, by the grace of God, that dream has become a reality.

At Zoila’s In Home Private Care, I personally conduct every client assessment. Why? Because from the moment I walk into a client’s home and sit down with them, my mind immediately begins evaluating their unique needs, personality, routines, and family dynamics. My goal is to carefully match them with the caregiver who will be the best fit for their specific situation.

I also personally train my caregivers. I teach them not only the skills required to provide excellent care, but also how to care with compassion, dignity, patience, and respect. I want every caregiver on my team to provide the same level of care that I would provide myself.

For me, experience is important, but having a caring heart is even more important. That is why I look for caregivers who are compassionate, dedicated, dependable, and genuinely passionate about helping others.

After more than two decades in this profession, I still believe that every person deserves to age with dignity, respect, and love. That belief is what inspires me every day and is the foundation upon which I built Zoila’s In Home Private Care.

Caring for someone is not simply about meeting their daily needs—it is about honoring their life, respecting their journey, and providing peace of mind to the families who trust us with their loved ones.

This is more than my business. It is my passion, my purpose, and my commitment to making a difference, one family at a time.

We don’t just provide care. We provide dignity, compassion, and peace of mind.

Dr. Femi Obasun

The Elms of Lynchburg · Lynchburg, VA

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1000+ Seniors, 1000+ Stories Worth Remembering

Serving Northern Virginia and Lynchburg, we offer compassionate care — providing over 1,000 seniors with creative ways to revisit meaningful memories.

Ernscie Cassagnol

The Cassagnol Agency · Milford, CT

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She Chose Her Mother Over the System

When the system gave Florence a choice, she chose her mother.

Florence is a paid family caregiver through Connecticut’s Medicaid program. She could have placed her mother in a facility and walked away. Instead, she applied to become her mother’s caregiver because she knew, better than anyone, what her mother needed.

Her mother has advanced dementia. The nights are the hardest. Confusion, fear, a woman who raised her family now frightened in the dark of her own home. Mealtime takes forty-five minutes, sometimes longer. Every bite requires patience that only someone who truly loves you can give.

“I don’t think my mom would still be here if she had gone to a facility,” Florence told me. “She needs me. And I need to be the one there for her.”

The Cassagnol Agency supports families like Florence’s. We coordinate her care, provide RN oversight and we make sure she has the clinical resources to keep doing what she is already doing so beautifully.

Because here is what most people do not know: Medicaid allows family members to become paid caregivers for their loved ones. They do not have to choose between their family and their income. They can do both.

Florence chose her mother. We chose to support Florence.

That is what community-centered, RN-led home care looks like.

Lori Bochat

Right at Home - Woodstock · Woodstock, GA

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Better Medication Adherence: Fewer Daily Disruptions

We have a couple who are both our clients. Over time, we continued to receive alerts about medication errors. The husband has a condition requiring accurate, consistent delivery of medication to manage his symptoms.

With data showing continued errors, we were able to demonstrate to the family the need for more medication management in the home. It’s support we provide through our registered nurse program and daily caregivers. The husband now enjoys fewer interruptions to his daily routine, thanks to consistent medication adherence.

Joan Philips

AMD Healthcare Services · Hagerstown, MD

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Care That Restores a Senior's Stability, Dignity, and Peace of Mind

A gentleman had gone several days without consistent care because his previous provider was unable to staff his case. His family was worried about his well-being, especially since he relied on daily support for personal care, medication reminders, and community engagement.

Our team acted quickly to identify a qualified caregiver from our dedicated staff, complete the onboarding process, and ensure services began without further delay. Within a short time, the client was back to his daily routine, attending community activities, maintaining his personal hygiene, and receiving the dependable care he deserved. His family expressed their relief, knowing they finally had a provider they could rely on.

Moments like this remind us that healthcare is more than providing a service — it is about restoring stability, dignity, and peace of mind.

At AMD Healthcare Services, we are committed to delivering compassionate, person-centered care that allows every individual to live safely, independently, and with confidence.

Kelly Hutchison

Home Instead Senior Care in Elk Grove Village · Elk Grove Village, IL

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Detecting UTIs Early Keeps Seniors at Home

UTI are impossible for care givers to prevent. An undiagnosed UTI often leads to long-term nursing.  With Sensi we can detect UTIs early, work with a senior’s known medical team get the infection under control and live safely at home!

David Young

D&C Home Care Maine · Scarborough, ME

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Keeping Her Independence and Preventing Additional Falls

When our client Linda returned home after a fall landed her in the hospital, her family faced a familiar fear: what if it happens again and no one’s there to help? Linda had always valued her independence. She’d lived alone for years, managed her own home, and wasn’t interested in giving that up. Sensi gave her family peace of mind, knowing if another emergency were to happen, they would be alerted.

But peace of mind about emergencies was only part of the story. Sensi also picked up on subtler patterns: signs of pain or discomfort in her voice, missed medication routines, and other early warning signs that, left unnoticed, often lead to re-hospitalizations. When those patterns emerged, D&C Home Care’s team was alerted and able to step in, checking in with Linda, coordinating with her family, and adjusting her care plan before a small issue became a crisis. Instead of reacting after a second fall or a missed dose turned serious, we were able to act early.

For Linda’s family, that shift changed everything. They weren’t waiting for bad news anymore. They had real, ongoing visibility into how Linda was actually doing day to day, without hovering, without cameras, and without asking Linda to give up the independence she cared about so much.

Today, Linda is still home, still living life on her own terms. Her family checks in because they want to, not because they’re afraid of what they’ll find. And our care team is able to stay a step ahead, catching the small things before they become big ones.

Gil Atanasoff

Senior Helpers, Fort Collins · Fort Collins, CO

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Caregiver Visits Helps Husband Find Meaning in Life Again

Providing meaning to our clients’ lives is central to why we do what we do.

Here’s a direct quote from a new client we brought on a few months ago: “All of the companions have been kind and patient with my husband. He has become much more interested in life again and looks forward to their visits.”

Amy Linley

AC Home Care · Monroe, CT

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In-Home Support Helped Her Find Joy After a Stroke

When Mrs. X, an 82-year-old stroke survivor, returned home from the hospital, her family felt overwhelmed. She needed help with daily activities, mobility support, medication reminders, and companionship while her daughter balanced work and caring for her own children. That’s when A & C Home Care stepped in.

Our caregivers created a personalized care plan focused not only on Mrs. X’s physical recovery, but also on her emotional well-being. With consistent in-home support, she regained confidence walking independently around her home, began participating in family meals again, and rediscovered joy in her daily routine.

For her daughter, the impact was equally life-changing. Knowing her mother was safe, cared for, and treated with compassion brought relief and peace of mind that no medical treatment alone could provide.

Within months:

  • Hospital readmissions were reduced
  • Mrs. X’s mobility and confidence improved
  • The family experienced less stress and caregiver burnout
  • A stronger sense of independence and dignity was restored

Stories like this reflect the heart of A & C Home Care’s mission: delivering compassionate, dependable care that helps clients thrive in the comfort of their own homes while supporting the families who love them. Every visit, every conversation, and every act of care is an opportunity to make a meaningful difference — one family at a time.

Danyell Mishoe

Griswold Care Pairing for Columbia · West Columbia, SC

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The Lima Bean Auction and Why Grand Gestures Aren't Required

We recently had the pleasure of hosting a Lima Bean Auction for the residents of an independent living community, and it was a wonderful success!

Before the event, we asked residents to share suggestions of items they would find most helpful. Many of our seniors live on fixed incomes, so while the requested items were simple, they were meaningful and met everyday needs.

Residents used lima beans as their auction “currency” to bid on the items they had requested, creating a fun and engaging experience filled with laughter, friendly competition, and excitement.

At Griswold Care Pairing, we believe that making a difference doesn’t always require grand gestures. Sometimes it’s the simple things—listening, spending quality time together, and providing practical support—that have the greatest impact. We are grateful for the opportunity to serve our senior community and look forward to many more meaningful events.

Ashley Bayless

Home Instead Springfield · Springfield, MO

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The Alert That Couldn't Wait Until Later That Evening

Home Instead has a number of clients who live in the same senior living apartment complex. One particular client receives care each morning, and her son checks on her every evening. She also has Sensi units in her home as an added layer of protection.

One afternoon, we received an alert that a fall had been detected. The Home Instead office contacted a caregiver who was onsite with another family and asked her to look in on the client. The detection was correct. She was on the floor and in need of immediate attention. EMS was able to respond quickly and transport her to the ER. Without the Sensi devices, she could have remained there, injured and alone, until that evening or even the next morning. Thanks to Sensi, she received immediate attention.

Jorge Andazola

Amada Senior Care El Paso · El Paso, TX

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She Lives at Home With Dementia and an Additional Layer of Support

Mrs. R has always cherished the comfort of her own home. As dementia gradually became a part of her journey, her family wanted nothing more than for her to remain in the familiar surroundings she loves while knowing she was safe, supported, and cared for each day.

At Amada Senior Care of El Paso and Southern New Mexico, it has been our privilege to walk alongside Mrs. R and her family. Our caregivers provide compassionate, personalized care that helps her maintain her daily routines, preserves her dignity, and encourages as much independence as possible. More than assisting with everyday tasks, they have become trusted companions who understand her unique needs and celebrate the moments that bring her joy.

To provide an additional layer of support, we use the Sensi care intelligence platform. Sensi helps us recognize meaningful changes in Mrs. R’s daily patterns, allowing our care team to identify potential concerns early and communicate important updates with her family and healthcare providers. This proactive approach gives everyone greater confidence that Mrs. R is receiving the right care at the right time.

Dementia may change many things, but it doesn’t diminish a person’s desire to feel safe, respected, and loved. Mrs. R’s story is a reminder that, with compassionate caregivers, innovative technology, and close collaboration with families and medical professionals, aging at home is not only possible, it can be meaningful, dignified, and filled with moments of comfort and connection.

At Amada Senior Care, we believe every senior deserves the opportunity to live their best life at home, surrounded by the people, memories, and routines that matter most.

Natalie Gutierrez

Cardinal Senior Care · Alameda, CA

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She Forgot to Put on Her Wearable, Good Thing She Had Sensi

When we encounter a family interested in our services but uncertain about the hours of caregiver support needed, they typically enroll for daytime assistance only. In one particular case, a family expressed a need for support for the mother, who sleeps through the night and has a life alert system for added safety during that time. We implemented the Sensi monitoring system for her.

On the first night of use, an alert was triggered when the mother got up to use the bathroom and forgot to put on her life alert necklace. She lost her balance and fell. Without a phone nearby to call for help, our system notified us of a potential fall. When she did not respond, we promptly contacted her son, who was grateful we had the Sensi system in place. Fortunately, she was not injured.

As a result, the son requested additional nighttime caregiver support for her safety. At Cardinal Senior Care, we are dedicated to helping individuals age well while ensuring their safety and well-being.

Laura Hintz

Right at Home - Northern Michigan · Midland, MI

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True Care Doesn't End When the Service Does

Some of the most meaningful relationships we build don’t end when our services do.

Years ago, we had the privilege of caring for a wonderful gentleman and supporting his family through a difficult season. After his passing, we were honored to continue caring for his wife as she faced her own health challenges. Thankfully, she recovered and was able to move forward with life.

Recently, we learned she experienced another unimaginable hardship—a tragic car accident that left her hospitalized and grieving the loss of someone she loved.

While she is no longer a client, she will always be part of our family.

We wanted her to know she wasn’t facing this difficult time alone, so we reached out and sent flowers simply to remind her that she is loved, remembered, and supported.

At the heart of what we do is more than providing care. It’s about building relationships that last beyond appointments, diagnoses, and care plans. It’s about showing up for people when they need to know someone cares.

Because true care doesn’t end when the service does.

Robert Richards

Sunlight Senior Care · Lincoln, NE

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We Knew Within 48 Hours the Value of Sensi Care Intelligence

When Sunlight Senior Care installed our very first Sensi pod, we didn’t have to wait long to see what the technology was actually capable of. Within 48 hours, the system caught a fall in real time — you could literally hear the thump and the air go out of the client’s lungs through the audio alert. Our team was notified instantly, before a family member or a scheduled caregiver visit would have found him. That single moment sold us on the value this technology brings, not as a nice-to-have monitoring layer, but as a genuine safety net for clients who are alone between visits.

What’s changed most since then is how quickly we can adjust a client’s plan of care. Before Sensi, a shift in someone’s condition — a new fall risk, a change in mobility, a decline that a caregiver might mention in passing — could take months to surface into an actual care plan update, if it surfaced at all. Now we’re seeing those changes as they happen, which means we can adjust staffing, add services, or flag something to a physician in real time instead of finding out after the fact. For a company built on the idea that skilled, responsive care is worth paying for privately, that’s not a small operational improvement — it’s the difference between reactive care and the kind of proactive care families are actually looking for when they choose us over our competitors.

Crystal Tapia

Visiting Angels · Renton, WA

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Her Husband Has Dementia, but She Can Still Leave Town Every Week

“Crystal and her team go above and beyond to help my husband with dementia for the past few years. They choose and send excellent caregivers who they choose to be a good fit for my husband who appreciates calm, happy, caring individuals around him. I feel comfortable leaving him while I work out of town for a couple days every week. I really appreciate they are accommodating to our needs. (And our needy dogs) I highly recommend this agency over others. I cannot thank them enough for their kind professionalism.”

Tony Ishmael

Executive Home Care of Augusta · Augusta, GA

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She Lived Far From Her Daughter, but She Was Never Alone

One of our clients was an only child living out of state, watching her mother’s dementia worsen from a distance she couldn’t close. She needed help, not just for her mother, but for her own peace of mind.

We assessed her mother’s needs and coordinated every detail, so our client never had to manage things alone from afar. Care began at a facility, then transitioned home as her mother’s needs changed, with our caregivers adjusting every step of the way. There were good days and harder ones as the disease ran its course. Through all of it, our team stayed attentive and consistent, providing truly comprehensive care that flexed with her mother’s needs.

Most importantly, our client always knew her mother was cared for with dignity, even from hundreds of miles away. When her mother’s journey ended, she had the comfort of knowing her mom was never alone. That’s what real home care looks like: not just tasks completed, but the confidence that comes from knowing your loved one is truly being taken care of, even when you can’t be there yourself.

Chris Creamer

ComForCare Home Care Las Vegas · Las Vegas, NV

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Improving Quality of Care With an Added Layer of Confidence

In Las Vegas, it is very common for families living out of state to hire us to care for their loved ones. Thanks to Sensi, we are able to provide added peace of mind to those families in a way we couldn’t before, and that most agencies still can’t. Not only has Sensi allowed us to improve our overall quality of care, but it gives out-of-town family members an added layer of confidence, knowing exactly what is going on with their loved ones down to the finest detail.

Beth Sholom

Right at Home of Central New Jersey · Trenton, NJ

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Technology Strengthens the Work of Caregivers

For 25 years, Right at Home of Central New Jersey has believed in one simple philosophy: if you are not moving forward, you are moving backward. In an industry where the needs of seniors and their families are constantly evolving, standing still is not an option. True care requires innovation, adaptation, and a commitment to finding better ways to protect, support, and improve the lives of the people we serve.

Homecare is no longer just about having a caregiver walk through the door for a scheduled visit. While the human connection, compassion, and personal care provided by our caregivers will always be at the heart of what we do, we recognize that today’s families need more. They need confidence, awareness, and an added layer of protection throughout every moment of the day.

That is why Right at Home of Central New Jersey continues to invest in innovative solutions that enhance our care model. Our newest advancement is the addition of Sensi, a groundbreaking blended care technology that helps us identify potential emergencies and changes in a client’s environment.

And the value of Sensi goes far beyond simply being there in between caregiver visits.
Sensi helps identify things that humans cannot always see or detect. Our caregivers provide incredible hands-on care during their scheduled time, but no person can be physically present every second of every day. Sensi adds another layer of awareness by recognizing changes, patterns, and potential concerns that might otherwise go unnoticed. It acts as an additional set of eyes and ears — not replacing human care, but enhancing it.

This technology does not replace our caregivers. It strengthens them. It allows us to extend our ability to support our clients beyond traditional schedules and provide families with a higher level of confidence and peace of mind.

Recently, we experienced firsthand the life-changing impact of this incredible tool.

A client’s daughter was initially hesitant about adding Sensi to her mother’s care plan. She explained that she already had cameras in the home. While cameras can be helpful, the reality is that families cannot watch a camera feed 24 hours a day. Life happens. Children, work, responsibilities arise, and no one can constantly monitor a loved one’s home.

We explained that Sensi was different. It was not about watching someone — it was about protecting someone. It was about creating a true blended care approach, combining the compassion of our caregivers with innovative technology designed to recognize when something may be wrong and identify concerns before they become even more serious.

The daughter agreed to add Sensi as part of her mother’s care plan.

Less than one week later, that decision made all the difference.

Four hours before the client’s caregiver was scheduled to arrive, Sensi detected a high-level alert. Our Right at Home team immediately received the notification and sprang into action. At that moment, we did not know if we were dealing with a simple fall requiring a lift assist or a serious medical emergency.

We knew one thing: we needed to respond.

Our team contacted emergency services, and when help arrived, it was discovered that the client was experiencing a severe medical emergency and was hemorrhaging. She was transported to the hospital immediately for treatment. Because of the alert from Sensi and the quick response of our Right at Home team, this client received lifesaving medical attention when every minute mattered.

This is exactly why we continue to innovate.

Since 2001, Right at Home of Central New Jersey has been leading the way in compassionate, person-centered homecare. We have never believed in simply doing things the way they have always been done. We believe in challenging ourselves, embracing new ideas, and finding better ways to serve seniors and their families.

Sensi represents the future of homecare — a true partnership between exceptional caregivers and advanced technology that helps us provide a higher level of awareness, safety, and support. It allows us to recognize what may be missed, respond faster, and provide families with reassurance that their loved one has an added layer of protection.

The future of care is not about replacing the human touch. It is about enhancing it.

At Right at Home of Central New Jersey, we will continue to move forward, continue to innovate, and continue to do whatever it takes to provide the right care, at the right time, with the right approach — because our seniors deserve nothing less.

Coleen Daniels

Amada Senior Care Mid-Maryland · Frederick, MD

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Her Caregivers Let Her Know She Wasn't Alone

Recently, we had a client we will call Lucy, who was almost 99 years old. She lived alone with no family or relatives. Her husband had died several years earlier, and they had no children. We later learned she had one sister living a few states away. Despite having dementia, Lucy told you what she thought and wanted to do everything herself.

One day, Lucy was taken to the hospital by ambulance from her home. I happened to be checking in on clients when it happened. She asked me if I was coming with her, and I told her I would. Once at the hospital, I could tell she was on sensory overload. All the noises, bells, and beepers were making her very anxious. I kept reassuring her that she was okay and safe.

After a while, Lucy looked at me and said, “You can go home now, you don’t have to sit here all night with me.” I told her I was going to stay. She said, “Oh good, I have NO ONE. I have no family. I am all alone.” I said, “Lucy, you are not alone. You have me and the other caregivers. We are your family and we LOVE YOU!” She looked at me, puzzled, and said, “You do? You LOVE ME? Nobody loves me!” I said, “Lucy, I love you and I am so grateful to be your adopted family.” Lucy paused, grabbed my hand, and gave me the biggest smile and said, “Well, I LOVE YOU TOO!”

It’s moments like this that make what we do so worth it. Helping someone feel seen and loved. At Amada Senior Care Mid-Maryland, we focus on each client as an individual to make sure they are not just seen and heard, but that they also feel loved and needed. It’s an opportunity to serve others in a way that can only come from the heart.

Jamie Carnley

Gracepoint Home Care · Mobile, AL

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A Veteran Needed More Support. We Helped Make It Happen.

We have a client who is a veteran and a paraplegic, who has multiple wounds on their backside and having recurrent UTIs. The problem was that he started having signs and symptoms of another UTI. Even the nurse didn’t quite get around to calling us, but when I saw it on the Sensi care report, which prompted us to give a call to the nurse and to the wife to say, “What’s going on?” We had the conversation about his UTI, and then about a new wound because his catheter was leaking. That got him to the doctor, and he was able to get treatment for that, so now it’s decreasing those hospitalization visits.

I printed the Sensi Care Report for the VA coordinator and let him know, “This is what’s going on. This is proof.” We had the conversation that he doesn’t need 12 hours a week. He needs 12 hours a day of skilled nursing because he has multiple doctors visits due to his health complications. He said, “I totally agree with you.” In that one instance, we helped get a Veteran the hours that he needs.

Alan Wikman

Synergy · Prescott Valley, AZ

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Reading Between the Lines of Loneliness to Rebuild a Life

We have a client that is 99 years old. He was married for 65 years. His wife had just passed away, so he’s now living on his own and we’re there. He doesn’t really need that much help with his ADLs, but we’re really just there to make sure that he’s safe. We picked up that he was using his TV for like 65% of his day. We were able to kind of pin it down further to when is the TV on most often, and we were able to increase our care for him, but specifically figuring out where he would want to go to get out of the house, whether it’s going for a walk around the park, is it going for ice cream, and just really being able to dial in our care plan to specifically match what his needs were. That’s one of my favorite stories, to be able to give him additional hope after his wife passed and have the caregivers there to really be meaningful and engaging with him.

Carrie Bianco

Always Best Care · South Bay, CA

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Going the Extra Mile — Literally — Because It Mattered

We have a client who is fiercely independent, but physically he’s very hunched over now, which means he can’t drive anymore. Last month, he called our office really upset because he was craving his favorite antipasto salad and didn’t have a caregiver scheduled that day. My Care Manager, Teri Lovano, wasn’t even on call that day, but she got in her car, drove over to see him, and brought him the salad herself. It was about making sure he felt cared for and not forgotten. When Teri delivered the salad, the smile on his face said everything. Just knowing someone took the time to show up for him meant the world to him.

Susan Kahlau

Visiting Angels · Mountaintop, PA

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When the Caregiver Notices What the Family Missed

A mom was living with one daughter and the daughter started to have some health issues and was falling a lot… We found out obviously that it’s not mom, it was her daughter that she’s living with. So what occurred there as a result is the other family members that were involved in the care of her mom were… able to get their sister some additional care while we’re there. So mom and daughter are now safe together in the home.

Bryan Burns

Comfort Keepers · Gainesville, FL

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Keeping Families Connected Through Small Moments of Joy

One thing that we do is we require our caregivers to identify something that brings clients acts of joy on a daily basis. We have what we call a family room in our system… Our caregiver can post pictures, activities in the family room of them doing a puzzle with their client… We were talking to a caregiver. She’s like we’re just getting ready to go to Kentucky Fried Chicken. She loves to get her Kentucky Fried Chicken on Fridays… And, you post that in the family room of mom sitting in Kentucky Fried Chicken with a big smile on her face, so her loved ones in California see that she’s being taken care of.

Bob Nations

Senior Helpers · Napa, CA

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A Sunday Afternoon Alert That Saved a Life

One Sunday afternoon, I’m sitting watching football, and I got an alert that something was going on. So I quickly got on the phone and called the caregiver. The caregiver goes, ‘no, Bob, everything’s fine. I’m sitting here with the client and, and everybody’s fine.’ I said, ‘well, do me a favor. Why don’t you go knock on the door of the adult daughter and make sure she’s doing okay.’ And come to find out, she was in the middle of having a seizure. So we were able to because we had years ago, put a magnet in her neck caused a seizure to cease.

Amy Smith

Senior Helpers · Charleston, SC

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From Crisis to Long-Term Care — in Under 24 Hours

The son, he had actually just had rotator cuff surgery himself, so he was on heavy pain meds, so he was not going to be able to assist his mom who they were discharging on a Saturday. He’s like, ‘I don’t know what to do. I’ve called four other agencies and nobody can help me.’ And I’m like, ‘Yeah, we got you.’ And he’s like, ‘Seriously?…by tomorrow?” I go, “Yes, by tomorrow.” Within 24 hours we had this case staffed for the next two days. We knew it was gonna be longer than that. We gave him reassurance of we will have somebody there for 24/7 and we will continue working on this schedule for you.” He was so relieved. Three years later, I’m happy to say we still have the client. That client is no longer 24/7… she’s now eight hours a week because she has improved.

Beth Copeland

Griswold · Sussex and Kent Counties, DE and Lower Eastern Shore, MD

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Never Alone When It Matters Most

One night we detected that a client had fallen. We immediately called her, and together we decided emergency services needed to come. She was scared, alone, and lying on the floor waiting for EMS to arrive. Instead of simply calling 911 and hanging up, we stayed on the phone with her for 30 minutes in the middle of the night until help got there. Afterwards, we called her son to let him know she had never been alone through the experience.

Clay Foutch

Home Matters Caregiving · Beaverton, OR

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The Program That Reduced Hospitalizations

Through a year-long pilot program with the local PACE (Program of All-Inclusive Care for the Elderly) organization, we supported seniors with proactive care and intervention designed to prevent health crises before they escalated. The pilot supported 33 seniors. During the program, we identified early warning signs like UTIs, shortness of breath, and congestive heart failure symptoms. We intervened quickly enough to help many seniors avoid emergency room visits and hospitalizations.

The outcomes were significant: hospitalization rates dropped to just 18% among participants in the pilot. PACE estimates that we saved conservatively $350,000 due to avoiding hospital stays and about $100,000 in avoiding emergency room visits.

Carlos Camacho

Always Best Care · El Paso, TX

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Catching a Dangerous Medication Error Early

We had one client that had some expired medication that she actually took and it had a detrimental effect on her. We quickly recognized what happened and coordinated with her home health company to intervene and remove the medication before further harm occurred.

Allen Serfas

Assistance Home Care · St. Louis, MO

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Peace of Mind for a Family Caregiver

We support a wife caring for her husband with Alzheimer’s who was exhausted but deeply reluctant to leave him alone. She agreed to a small amount of care because she still wanted to be the primary caregiver. With Sensi in place, she finally felt safe enough to step out briefly. During one outing, we detected that her husband had fallen and immediately notified her so she could return and help him. We were able to provide her something she hadn’t had in a long time: peace of mind.

Bob Roth

Cypress HomeCare Solutions · Scottsdale, AZ

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Knowing Mom Was Safe 2,500 Miles Away

We have a client and it involved an adult child who was in from New York and needed to get care set up for her mom, who had taken a fall and wanted to be able to go back home. And there’s nothing more satisfying than getting a note from someone. It’s the fact that she can go back to New York, which is literally like 2,500 miles away, and go back and do her work and know that we’ve got things. Peace of mind: it’s hard to put a value on that.

Juan Tuason

Paragon · McLean, VA

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Restoring Purpose Through a Simple Invitation to Help

We had a client whose husband and wife both had dementia, but the wife had spent years serving as her husband’s primary caregiver. When our caregiver entered the home, the wife became increasingly frustrated and agitated because she felt like her role had been taken away from her. Our dementia care specialist suggested something simple: ask her to help set the table. The moment the caregiver invited her to participate, her entire demeanor changed. Her eyes perked up, big smile, and she ran. With great pride, she set that table. That small moment restored a sense of dignity and purpose she had been losing.

Chris Becton

Visiting Angels · Tampa, FL

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Increasing Connection With Family Who Lives Far Away

We have an 87 year old client whose family lives in California. This client was becoming more and more isolated; often speaking of missing her family. And, not being able to see her great grand daughter grow up. We purchased an Aura Photo frame for the client, and sent her daughter the access code for uploading pictures. Once the system was set up by the caregiver and ready to use, the client was able to see years of family photos as well as current photos and videos of her granddaughter. The family now uploads new pictures to share at least once a month.

What an impact this simple tool has made in regards to her demeanor. The client is now more interactive and social with the caregiver and waits in anticipation of new photos. She enthusiastically shows off new photos whenever they are uploaded to her photo frame. The client currently has over 500 photo memories to watch and reflect upon. All of which brings a smile to her face!

Regina Lewis

Loving Embrace Home Care LLC · Las Vegas, NV

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Support You Would Want for Your Loved Ones

My passion for home care comes from a very personal place. After losing my mother and grandmother just three months apart, I experienced firsthand how important compassionate, dependable care truly is. Watching the emotional and physical challenges families face during difficult times inspired me to create a business centered on dignity, comfort, and genuine human connection.

Through Loving Embrace Home Care LLC, I strive to provide families with the kind of support I would have wanted for my loved ones. Home care is more than a service to me: it is a calling rooted in love, respect, and honoring the legacy of the women who shaped my life.

Every client we serve is treated like family. My goal is to ensure seniors and individuals in need can remain safe, respected, and cared for in the comfort of their own homes while giving families peace of mind. What began from personal loss has grown into a mission to make a meaningful difference in the lives of others every day.

Jomesa Boone

Helping Hands Cares, LLC · Glen Burnie, MD

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Changing the Way Care Is Experienced

My journey into this work started with a deep passion for serving others, but it became clear that this was bigger than passion—it was the purpose. I recognized early on that caregiving goes beyond meeting needs; it extends to restoring dignity, empowering independence, and showing up for people in some of the most critical moments of their lives.

What began as a calling evolved into a vision that became Helping Hands Cares, LLC. I built this organization with the intention to raise the standard of care, to create opportunities for compassionate caregivers, and to provide families with a level of trust and excellence they can rely on.

Every step of my journey has required faith, resilience, and the willingness to lead even when the path wasn’t easy. I don’t take credit for where I am today, I give that to God. His guidance has been the foundation of every decision, every opportunity, and every door that has opened along the way.

Today, I lead with clarity, conviction, and a commitment to impact. Helping Hands Cares is more than a business: it’s a movement rooted in service, faith, and excellence. We are providing care and changing the way care is experienced.

And this is only the beginning.

Christensia Asong

CA and ZA Home Health Services LLC · Baltimore, MD

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It Was Her Caregiver That Made Her Feel Valued Daily

One moment that truly captures the heart of my work was caring for a senior who often felt lonely and forgotten. Beyond helping with daily care, I spent time listening to her stories, encouraging her, and making sure she felt valued and respected every single day.

One day, her family shared with me that they had not seen her smile or engage with others the way she did after receiving consistent, compassionate care and companionship. That moment reminded me that caregiving is more than physical support. It is about restoring dignity, comfort, hope, and human connection.

Through CA and ZA Home Health Services LLC, my mission is to provide care that makes every individual feel safe, loved, and treated like family. Serving others is not just my profession; it is my calling.

Yvette Taylor

Yvette’s Caring Hearts Sitting Service · Slidell, LA

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A Privilege To Provide Senior Care Services

I have clients that need minimal care and some that need intensive care but it’s a privilege to provide care services for them.

Teresa Miller

My Elderly Solutions · Gulfport, MS

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Everyone Evacuated. She Went Back for the Ones Left Behind.

I started my company after Hurricane Katrina because there were so many displaced elderly who needed to get back home to their families.

I put up $10,000 of my own money and started helping them relocate. I then moved to Miramar Beach where I started caring for patients privately and then started my company, My Elderly Solutions. Now I am back in Gulfport providing care where it all started.

Johnnie Ingram

Johnnie's Daycare · Warren, AR

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After 37 Years Caring for Others, She Needs Care Now

I feel so good giving care to a person who took care of many special education children for over 37 years. She dedicated her full life to caring for others, having no children of her own. Then, after retirement, she became ill after a number of years and had no one to care for her but a friend — and that is me. I took her into my home and have given her care for over 3½ years.

We both volunteered as Red Cross workers, that is how we knew one another. I now have full care for her.

She still has the ability to walk to the restroom and back and remembers all the long-term memories of her travels across 48 states and many other countries. She dedicated most of her life to her immediate family — her mom, dad, and sister — while putting herself on hold. Now I am taking her places and doing as much as I can to keep her spirits alive, given her short-term memory challenges. She is a very special person: easygoing, a little stubborn but not very much, and has much to offer through the stories she tells.

Angela Hamilton

Sunshyne LTC LLC · Houston, TX

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RN-Led Home Care Families and Agencies Trust

With over three decades of nursing and care coordination experience, Angela Hamilton built Sunshyne LTC to bridge the gap between quality caregiving and clinical insight—ensuring clients receive safe, consistent, and well-supervised care in the comfort of their homes.

Unlike agencies focused solely on staffing, Sunshyne LTC operates with a clinical-first care model. Every client placement is guided by nursing judgment, caregiver oversight, and care continuity standards aligned with both private-pay families and government-funded programs.

Michael Blackman

We Care First of Philadelphia LLC · Philadelphia, PA

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Offering Person-Centered Care Across Philadelphia

We Care First of Philadelphia LLC is a growing community-centered social services organization committed to delivering high-quality, person-centered care across Philadelphia and the surrounding region.

We are building a network of dedicated professionals, organizations, and community partners who share our belief that every Philadelphia resident deserves access to dignified, compassionate, and effective care.

We have expanded across Bucks, Chester, Delaware, and Montgomery Counties, creating service opportunities throughout the entire five-county Philadelphia metropolitan region.

Michael Nef

Executive Home Care of San Diego, CA · San Diego, CA

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She Was Scheduled Twice a Week: She Showed Up Every Day

We have a WWII veteran as our client, a centenarian at 101 years old. He is cognitively sharp and physically still in good shape. However, he developed a back problem and had to go to the hospital. His only nearby family member is his son, who lives with Parkinson’s and can’t drive to visit him.

Our amazing caregiver Jasmin, scheduled just twice a week for a few hours, made sure she visited him every day in the hospital and brought him books from home, knowing how much he loves to read. She also drives our veteran’s son to the hospital for regular visits.

We have been coordinating everything with him, and when he asked how much longer he’d need to stay, the answer was 1–2 weeks. A little deflated, he said, “And what’s the good news?” We told him the good news is that Jasmin will be right there to help when he gets home and that made him very happy.

Jasmin is a rockstar who goes above and beyond.