As the owner of Synergy HomeCare in Prescott Valley, Arizona, Alan Wikman has watched a deeply human industry strain under administrative burden and staffing turnover. His answer? Technology, and specifically, Sensi.AI.
The Vision: Technology That Frees Teams to Connect
Alan has a clear view of where the industry’s inefficiencies lie. Too much of his team’s time goes toward administrative tasks instead of building real relationships with clients.
“Most people that are in this industry are in it for the care. And so they’re now going to be able to do what they really love, and that’s impact people’s lives.”
Sensi is now a standard of care at Synergy Prescott Valley, a testament to how central the technology has become to the agency’s care model.
When A TV Habit Reveals A Deeper Need
Sensi is designed to capture holistic care signals, such as physical, emotional, and cognitive patterns. Alan shared a story that illustrates just how powerful that can be when applied to an overlooked daily behavior.
One of his clients, a 99-year-old widower who had just lost his wife of 65 years, did not need much hands-on help. He mostly needed to know someone was watching out for him. Sensi detected he was spending roughly 65% of his day watching television, a signal that pointed not to a medical issue, but to something equally important: isolation and a care plan that did not yet reflect his emotional reality.
Alan and his team dug deeper, identifying when the TV was on most and using that data to redesign the care plan around getting him out of the house and engaged in activities he genuinely enjoyed: time outside, a walk in the park, a trip for ice cream. His fiduciary was equally impressed by the level of insight.
Without Sensi, that insight would never have surfaced. “We’re not going to walk in and say, Hey, how long did you watch your TV yesterday?” It was a small shift in data that translated into something much larger for a 99-year-old man rediscovering life on his own.
Where Home Care Is Headed
With agencies navigating rising pay rates and tightening margins, Alan believes technology like Sensi is what keeps care personal rather than purely transactional. Technology is what will allow home care agencies to keep the human in home care.
“Without Sensi and all the technology you’re providing, the care is not going to be there.”
For Alan, the ideal care model pairs caregivers hired for their heart and trained for their skills with technology that fills in the gaps no caregiver can cover alone.
In His Own Words
Technology frees care teams to focus on what they entered this industry to do: care.
Sensi captures holistic care signals to detect physical, emotional, and cognitive issues. Alan shares an unexpected use case that reveals how overlooked daily behaviors can impact senior health.
Alan explains why technology like Sensi is essential to delivering real care and preventing home care from becoming transactional.
