Wall of Love

How has Sensi helped families feel more at ease?

I can’t say more about how it has made our families feel more secure and happy to have that unit in the home.

What is a privacy-friendly alternative to cameras for senior monitoring?

Most of the time they don't want cameras in there. And almost all the time they don't want a caregiver in there, but they will accept Sensi because Sensi is kind of neutral. I love to say it's a co-pilot.

I just had an information call yesterday and there’s three daughters and the older adult. This is for the father. He has, they say, they think dementia, but he hasn’t been formally diagnosed. And they’re doing what everybody does. They’re trying to rationalize with their father and they’re trying to get him to say ‘yes, I need care.’ Now, we all know in the home care business, that is never going to happen. And when you have three or four people all trying to decide, and then they want somebody that doesn’t really understand what’s going on to agree. That’s very rare that it’s going to happen. Most of the time they don’t want cameras in there. And almost all the time they don’t want a caregiver in there, but they will accept Sensi because Sensi is kind of neutral. I love to say it’s a co-pilot. It doesn’t have any ulterior motive. It’s only there to support all of you until maybe you come to a decision. Until maybe we figure out exactly what’s going on with that. So I get it in that way because they all go, ‘okay, we can agree to that.

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Does Sensi help reduce hospitalizations and rehospitalizations?

We’re preventing people from going to the hospital, preventing people from ending up in situations that they don’t want. My readmission rate overall was 4.74% in 2024 and year to date it’s 4.35%. We hit our goals and wouldn’t have been able to do that without Sensi.

Why do families choose Sensi instead of other systems like Alexa or home cameras?

This is artificial intelligence taking those words and I can't go in and listen to you.

It’s just that safety net that you can be self-assured that when we’re not there, we still are in a big way. And I always make sure to tell them, look, this is not something that I can, you know, it’s not like a camera, that I can call, I can get on my phone and say, I’m listening to what’s going on in the house or I’m watching you. This is artificial intelligence taking those words and I can’t go in and listen to you.

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How can insights transform care?

We had a client that fell numerous mornings in a row. And this was a woman that was very, very opposed to care. If we had somebody four hours twice a week, she’d send them home after two. She’d cancel them. She didn’t want anybody. But these mornings were problematic, and she was falling when she got out of bed. And so we were able to sit down with the daughter and this client, and we went from eight hours a week to 24/7 live-in.

Why is proactive recognition so important for caregiver retention?

What perked my ear about [Sensi] ... is the proactive way that we can reinforce an awesome job.

When I heard about Sensi, what perked my ear about it was, as corny as it sounds, or probably strange as it sounds compared to what most people are looking at, is the proactive way that we can reinforce an awesome job. You know, sadly, most great caregivers are the people that never get attention, because there’s no complaints, there’s no issues, there’s no incidents happening with their clients. And they’re just working silently, doing a great job, and they never get that regular pat on the back and reinforcement.

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How does Sensi protect seniors' privacy?

Sensi is keeping that internal data, and that data is confined to that client only, and being able to protect that client and preventing an outcome, a bad outcome.

Can Sensi drive measurable financial results?

For two years, we grew by 43%. … If I am not proof that the data with Sensi is going to help you grow, I don’t know what else.

How has Sensi improved your client retention?

Been on Sensi seven months now. Here are a few fast and ready facts. Our new client turnover the first 30 days is averaging 0% to 5%. That means we don’t lose them. That’s holding apart hospice and respite. Because we have retained the number of billed clients in each office in the last seven months is up 35%, 30%, and 25%.

Does Sensi help with referral partnerships?

PACE agrees that we saved conservatively $350,000 in this year due to avoiding hospital stays.

Has Sensi helped increase your total service hours?

We started using Sensi in August… about 2,900 hours of care per week. Today… we’re at over 4,000 hours a week.

What improvements does Sensi bring to client volume, hours, revenue, and conversions?

My base clients have gone from 75 clients up to 141 clients. Our weekly billable hours increased from 1,189 hours all the way up to 2,201 this week. Gross revenue jumped nearly 50%.

My base clients have gone from 75 clients up to 141 clients. Our weekly billable hours increased from 1,189 hours all the way up to 2,201 this week. Gross revenue jumped nearly 50%. And my absolute favorite metric, and why I saved it for last, is our conversion rate from the initial inquiry phone call. They are calling to shop us right, and they want to know the price and they want to get off the phone to call the next one. Since that phone call, my actual conversion rate from the call to getting scheduled for an assessment in person, where I get to be in front of the decision makers, has skyrocketed from 33% up to 85%.

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She’s in her 80s. She’s independent, and we were able to have standalone Sensi with her after a very short period of care with a hip surgery. So, she had a hip surgery. We were providing care for her. Her physical needs ended, but she loved the insights that Sensi provided and she loved that feeling of having a safety net. Her kids live on the East Coast. She’s here on the West Coast. So she likes to know that we’re looking out for her.

Does Sensi support caregiver retention strategies?

If I didn’t have Sensi, I wouldn’t be able to acknowledge and recognize [the caregivers].

If I could have Sensi in every home, especially when they first start, when a client first has a caregiver, it’s a brand new situation. Maybe I haven’t used that caregiver before and they’re going out, brand new environment. I can actually acknowledge them and do positive reinforcement. I’m talking about the caregiver right now, which means the world to them. Because I might be apprised of some kind word from the client, that says ‘you’re lovely, don’t go away, I had a wonderful day with you.’ If I didn’t have Sensi, I wouldn’t be able to acknowledge and recognize them. Ever.

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How does Sensi work in a way that respects privacy?

People don't really see [Sensi], but know that it's working in the background is critical to success.

They want their privacy, they don’t want their family members or love ones to see them in the manner that they may not be wanting and may feel unpresentable. So having something like Sensi, like I said, because it’s innocuous and people don’t really see it, but know that it’s working in the background is critical to success.

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How can Sensi Solo Care make a difference?

Being able to convince a client that there’s a value in keeping that safety net in place has helped us with our return to care rate.

How has Sensi impacted your peace of mind as an owner?

When I go to bed at night, I sleep very well because I know I’m doing everything that I can to make sure this older adult is safe and happy and thriving.

What does proactive care look like with Sensi in place?

They are listening for changes and patterns and being able to discern those changes and being able to give us an opportunity to prevent a bad outcome.

How does Sensi provide wraparound protection for vulnerable seniors at home?

Sensi gives us an opportunity to be able to give a wraparound service, a way to protect one of our most vulnerable populations.

In what ways is Sensi valuable to families?

Sensi is a win for the family.

How does Sensi detect unusual activity before a caregiver notices it?

Sensi was sensitive enough that it picked up that there was something going on that was not normal activity and sent the alert to me.

Can Sensi catch what caregivers might miss?

Sensi is really covering the holes, so to speak, or bridging the gaps.

Does Sensi act as a safety net when caregivers and families aren’t present?

I have care managers and I have caregivers and I have sales representatives but we’re not always in the home. This is the only industry that I know of that there’s no supervision. Sensi gives me that layer of comfort that there are additional resources just in case.

Does Sensi help us recognize great caregivers?

That’s the heroic work that would never have been seen if I didn’t have that access.

How has Sensi helped reduce hospitalizations?

She was in the hospital constantly with UTI before we started care and had Sensi installed. So, one of the things my team’s really, really proud of because she is probably one of the sweetest ladies you’ll ever meet, is that they were able to this day prevent her from having another re-hospitalization from a UTI.

What kind of results have you seen with Sensi?

So far, there is no downside. It’s all been positives.

How did Sensi help you stand out to referral partners?

I had about 88 clients or so. That was three years ago. Now I have 220 clients and I am telling you, that is the truth. And now I have five contracts, big contracts with Medicare. Why? The why is because these referral sources will not talk to you unless you have something unique.

Does Sensi help you balance quality care with business growth?

What’s good for the business is good for the client. Sensi helps you be good to both.

How does Sensi contribute to caregiver satisfaction?

One of the things that I really did like with Sensi is how we can show gratitude for our caregivers.

Can Sensi replace inconsistent manual follow-up?

The agentic AI is the same at six in the morning as it is at 6 p.m. And it never forgets the task to be done.

Will families accept Sensi in the home?

When a caregiver is not there and they’re worried about what’s going on, we’re able to tell them like she’s doing okay.

When you don’t live in the state or you live three or four hours away, [you’re wondering] what is mom doing today? Is mom okay? Things like that. We can let them know like mom is doing good. She has not had any falls. She hasn’t had any discomfort because we can see that with Sensi on a day-to-day basis. So we can relay that to them, which makes them feel at ease. When a caregiver is not there and they’re worried about what’s going on, we’re able to tell them like she’s doing okay.

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How does Sensi detect health issues before they escalate?

Sensi doesn’t just stop at continuously assessing the home to catch the anomalies, which it does. It goes deeper by keeping track of the senior’s physical, emotional, and cognitive health. Within my agency, Sensi has detected falls, cries for help, and early signs of urinary tract infections. How cool is that? Keep them out of the hospital because we’re going to get the UTI caught days before the average person or physician would be able to catch it.

What impact does Sensi have on hospitalization and ER visit rates?

In our pilot using Sensei, we had an 18% hospitalization rate. You can see the ER visits have a similar 65% decline from 85%, 60% to 21%.