While the demand for home care has risen sharply in recent years, so has the competition. Here are a few tips to make your agency stand out and gain a competitive edge.  1. Use Data to Drive Your Agency  Erik Madsen, CEO of Home Care…

Using data to enhance caregiver training will not only improve quality of care but will aid in both caregiver and client retention... A recent study found that out of the top 10 complaints that caregivers have, little or no training was the fourth. Lack of…

While for some the extreme weather conditions we have been experiencing across the country have meant canceled travel plans and spending the holidays apart from family, this blizzard has already claimed the lives of over 60 people.  Seniors can be especially vulnerable to the dangers…

The World Health Organization (WHO) classifies the unmet needs of seniors in the categories of physical, psychosocial and spiritual. As we age, we experience natural physical and cognitive decline, but seniors and those who care for them can struggle to track these changes and address…

We don’t need to look at our calendars to know when the holidays are upon us. As the last leaves fall, the familiar jingles play on the radio, and the smells of cinnamon and nutmeg fill the air, we get ready to make memories with…

Line up the ruler. Make the boxes neat. Fill in dates, names, hours.  Crumple up the paper and throw it in the trash. Repeat.  Believe it or not that is still the reality for some schedulers in the home care industry. There are offices where…

Do we simply not care about training caregivers? As part of Home Care Pulse’s Satisfaction Management Program, they conduct a yearly analysis of the top ten complaints from caregivers.  Right there at number four, sitting comfortably in the top 5, is “little or no training”.…