We’re Hiring
Implementation Manager
About The Position
About Sensi.AI:
The company is on a mission to change how we, as a society, care for every older adult who needs it. We are leveraging the power of AI and data to ensure safety, dignity, and satisfaction for older adults as they age.
About the position:
As Sensi's Implementation Manager, you’ll onboard new clients and drive ongoing customer engagement, adoption, and retention. Acting as a customer advocate, you’ll build strong relationships and promote our AI system’s seamless integration and effective use. Working closely with clients, you'll help them position Sensi with their own clients and partners, train teams, and address any objections. This role requires 50% travel, including on-site visits to assist with Sensi installations in seniors' homes.
Responsibilities:
- Present Sensi’s product, value proposition, and capabilities to end users and their families in their private homes.
- Develop and maintain relationships with our B2B clients.
- Support clients in positioning Sensi with referral partners (including hospitals, independent living communities, and government agencies).
- Training clients on Sensi’s product benefits and talking points.
- Manage a book of clients supporting with ongoing enablement of agencies.
- Collaborate internally with cross-functional teams and provide active feedback to inform Sensi’s product strategy.
- At least 50% Travel is expected for this role.
Requirements
- At least 3 years of experience managing relationships or selling/training in person.
- Successfully managed a portfolio of clients.
- Ability to connect to your audience and communicate complex ideas simply and concisely.
- High energy with stamina to perform consistently at a high level.
- High level of ownership and independence.
- A team player with strong cross-functional collaboration capabilities.
- Experience in the healthcare industry or home care industry is an asset.
- Experience working in a fast-paced organization is a plus.
